Last updated: October 30, 2026
A considered delivery for your lighting
Find delivery information for your EMEDABY order below, including transit estimates, tracking and help with a parcel.
Receiving your lamps and lighting accessories
Check dimensions, voltage, plug and bulb compatibility before purchase. Do not connect damaged electrical items; contact us for help. If something is damaged or incorrect, contact [email protected] with the order number and a description. Supporting photographs are helpful but do not replace or limit your legal rights.
Where we deliver
EMEDABY offers worldwide delivery for lamps and lighting accessories, subject to carrier coverage and lawful import restrictions. If a destination is unavailable, it cannot be selected for shipment. Please use a complete address, including any apartment number and postal code.
Delivery estimate
Orders are dispatched within 3 calendar days after successful payment. Standard delivery then takes an estimated 5–12 calendar days after dispatch. The delivery estimate starts when the parcel is handed to the carrier, not when an order is placed. Calendar days include weekends. Delivery dates are estimates rather than guarantees; customs checks, severe weather and carrier disruptions may affect arrival.
Preparing your order
We check payment, delivery details and item availability before dispatch. If we cannot dispatch within 3 calendar days, we will contact you with the reason and a revised estimate. You may accept that estimate or cancel the unshipped item for a full refund. We do not substitute a different product without your agreement. Any preorder or made-to-order exception must be clearly disclosed and accepted before purchase.
Shipping prices
Shipping charges are calculated for your address and displayed before payment. Free shipping applies only where it is expressly shown for your order. The checkout total includes delivery charges and taxes collected by us; no additional shipping charge will be added after purchase without your agreement. Where a destination or delivery service is unavailable, contact us before paying.
Following your parcel
We email dispatch confirmation and available tracking information to the address on your order. Allow up to 48 hours for the first carrier scan. An order may be split into more than one parcel; we will provide the relevant dispatch information without charging you additional shipping for a split we arrange. If you have not received dispatch information after the 3-day processing period, contact [email protected].
Customs and local charges
Cross-border parcels may require customs clearance. Unless checkout expressly states that import duties are included, locally assessed import duties, taxes and clearance fees are payable by the recipient. We do not control those charges. Any import amounts collected by us are shown before payment. Please provide information reasonably requested for clearance. Customs delays do not remove your rights in relation to non-delivery.
Changes, delays and missing parcels
For an address correction, email [email protected] immediately with your order number and corrected address. We can update an order before dispatch, but cannot guarantee interception afterwards. If a parcel is returned because the address supplied was incorrect or it was not collected, we will contact you to arrange a refund or redelivery; any proposed redelivery cost is disclosed for your agreement. No automatic penalty is charged.
Returns after delivery
You can request a return within 30 calendar days of receiving your order. Read the Returns & refunds policy before sending items back. Protect shades, bases and fragile components separately and include supplied fittings with a return.
When delivery is late or tracking stops
Contact [email protected] if a parcel has not arrived by the end of the 12-day delivery estimate or tracking has stopped unexpectedly. We will open a carrier enquiry and provide an update within 5 working days of your report. If the parcel is confirmed lost, we will offer a replacement at no extra cost or a full refund. If the issue remains unresolved 30 calendar days after dispatch, you may request a refund for the undelivered goods and their delivery charge. Any earlier statutory remedy remains available.
Tracking says delivered, but nothing arrived
Check the delivery address, safe place and reception or household members, then contact us with your order number. We will review the carrier delivery evidence with you. A tracking status alone does not automatically settle a dispute or remove your rights. You are not required to pursue the carrier on our behalf.
Damage during delivery
If safe to do so, keep the packaging and take photographs of the parcel and damaged item. Report the issue as soon as reasonably possible; a short reporting delay does not automatically invalidate a claim. Do not use a broken or unsafe item. We cover reasonable return shipping for confirmed transit damage and arrange an appropriate replacement or refund.
Delivery questions
Use [email protected] and include your order number and delivery postcode. Never send your full payment-card number. For returns after receipt, follow our Returns & refunds policy.